Possible Reason: Store conditions are warmer and more humid than climate class 3 (+25 degrees and 60% humidity)

Solution: Check in-store air conditioning is operating correctly. Close any doors that may be allowing hot air to access from outside.

Possible Reason: Refrigeration system is not running, or is not operating at appropriate settings or conditions

Solution: Check that the compressor is running (humming noise) and if unit is running and other possible reasons are eliminated please contact your service technician.

Possible Reason: Insufficient or no air flow from the honeycomb at the top of the air curtain

Solution: Carry out visual check to see if evaporator coil is frosted. Check cabinet defrost settings in accordance with manufacturers guidelines

Possible Reason: Case shelf arrangement has been deviated significantly from the original, specified setup

Solution: Re-align the shelves in accordance with the spacing contained in the Cabinet Operations Manual

Possible Reason: Air return grill is blocked by merchandise or debris.

Solution: Remove merchandise / clean debris from the air return grill so there is no restriction to airflow.

Possible Reason: None of the above

Solution: Please contact your service technician.

Possible Reason: Store conditions are too cold compared to Climate Class 3 (25 degrees and 60% humidity)

Solution: Check store climate control and adjust accordingly. If store conditions cannot be improved please contact your service technician to adjust set points and defrost settings accordingly.

Possible Reason: The power supply cable is disconnected, or a fuse/breaker has tripped.

Solution: Check all power supply elements, reconnect/re-set accordingly

Possible Reason: Store humidity is high

Solution: Check store air conditioning settings. Close any external doors that may be allowing hot/humid air into the store

Possible Reason: Insufficient ventilation

Solution: Check that the cabinet has suitable ventilation – 100mm to the rear and suitable space above the cabinet for heat to escape.

Possible Reason: Cabinet set too cold

Solution: Check cabinet settings against manufacturers guidelines.

Possible Reason: No power supply

Solution: Check power supply is on and the light switch is in the “on” position

Possible Reason: Light cable connection is loose

Solution: Call service technician to check light connections and rectify

Possible reason: LED lamp or driver has failed

Solution: Contact service technician to carry out diagnostic and repair accordingly

Possible Reason: The water evaporation tray is full or has a leak

Solution: Carry out visual check of tray, if it is not full then contact your service technician.

Possible Reason: Store humidity / temperature is higher than 25 degrees and 60% humidity

Solution: Adjust store air conditioning accordingly. Close any exterior doors that may be allowing warm/humid air to interfere with the cabinet.

Possible Reason: The condenser coil is dirty/blocked

Solution: Carry out visual inspection and clean accordingly, using guidelines from the user manual

Possible Reason: The evaporator is blocked with ice

Solution: Carry out visual inspection of evaporator, if ice is forming then contact your service technician for support

Possible Reason: The compressor has malfunctioned

Solution: Contact your service technician for support

Possible Reason: The condenser coil is dirty or blocked

Solution: Carry out visual inspection and clean accordingly, using guidelines from the user manual

Possible Reason: The cabinet has a leak and is low on refrigerant

Solution: Contact your technician

Possible Reason: The controller settings have been changed from the manufacturers guidelines, or the controller/probe has been damaged

Solution: Contact your technician

Possible Reason: The evaporator is blocked with ice

Solution: Carry out visual inspection of evaporator, if ice is forming then contact your service technician for support